FAQ – zak.com

Where can I find replacement lids, straws, spouts, seals, etc. Where can I find replacement lids, straws, spouts, seals, etc.

You can find replacement parts at https://replacement.zakdesigns.org

How do I return a product? How do I return a product?

If your product was purchased directly from our website at zak.com within the last 30 days, visit https://www.zak.com/pages/return-a-zak-com-order

If your product was not purchased directly from our website at zak.com, we kindly suggest attempting to initiate a return or refund with the respective retailer.

If you are beyond the designated 30-day return period, kindly initiate a warranty claim for products that are damaged or defective.

My order has not arrived. My order has not arrived.

If your order is delayed or missing, please email customerservice@zak.com, so we can confirm your address and review tracking information.

Is there a warranty? Is this covered under the warranty? Is there a warranty? Is this covered under the warranty?

You can read Zak Designs Limited Lifetime Warranty at https://zak.com/pages/warranty

Are these items BPA free? Are these items BPA free?

Yes, Zak Designs has been 100% BPA Free since 1995!

What does leak-proof mean? What does leak-proof mean?

Leak-proof means no splashes, spills, or drips at all when the lid is closed. Put it in a bag or backpack or hold it upside-down—your drink will stay inside the bottle with no muss or mess. Just be certain that everything is securely closed and locked, as most of our water bottles are designed to allow liquid to flow for easy drinking when the lid or spout is open.

What does splash-proof mean? What does splash-proof mean?

Splash-proof means your drinkware can take a little bit of action—if you hold it when walking, or put it in the cup holder while driving, the lid will prevent splashes and spills as long as it remains upright. It’s great for casual travel, but if it is tipped over or held upside-down, the contents will drip out.

How can I make sure my lid is screwed on tightly? How can I make sure my lid is screwed on tightly?

To securely close a screw-on lid, place it on top of the bottle and rotate it clockwise until it stops turning. Make sure that the lid stays level as it moves and check to see that it is not sitting crookedly on top of the bottle. If the lid has a spout or cap, be sure that is closed as well to prevent leaks!

What are the black parts forming on my lid? What are the black parts forming on my lid?

Depending on how you use your bottle or tumbler and what liquid you put inside, this is most likely a build-up caused by leaving beverages in the bottle for long periods of time, or not allowing pieces to fully dry when washed. To prevent this, do not store beverages overnight in the bottle or tumbler, and keep it clean and dry between uses.

To clean the lid, we recommend washing in the top rack of the dishwasher with the spout open (if applicable). To clean the product by hand, we recommend disassembling the product as far as you can (please be aware that some pieces are not designed to be disassembled). Soak the parts in hot, soapy water, and scrub with a sponge, using a small brush or pipe cleaner for small, hard-to-reach areas. Rinse and allow to dry completely before reassembly.

How can I prevent discoloration or residue from forming on my lid? How can I prevent discoloration or residue from forming on my lid?

Always disassemble your lid as much as possible (please be aware that some parts are not designed to be disassembled) when cleaning, and allow excess water to drip out before leaving it to dry. Keep the pieces of the lid and bottle clean and dry between uses. Do not store parts that are not completely dry, and do not store beverages overnight in the bottle.

My item is leaking, broke, not working right. My item is leaking, broke, not working right.

Please fill out a claim form on our website so we have all the required information and pictures. The claim form is at https://zak.com/pages/warranty-claim

My tumbler sweats and does not keep my drink cold. My tumbler sweats and does not keep my drink cold.

If it is an insulated tumbler, please fill out a claim form on our website so we have all the required information and pictures. The claim form is at https://zak.com/pages/warranty-claim

The decal or design on my bottle is peeling or fading. The decal or design on my bottle is peeling or fading.

While the artwork on our products is designed to remain vibrant for as long as possible, normal use, including being washed in the dishwasher or rubbing against backpacks or cupholders, can cause the artwork to fade or wear. You can prolong the bright colors and vivid details of the graphics by handwashing your bottle instead of putting it in the dishwasher.

Where are your products manufactured? Where are your products manufactured?

Our products are designed and distributed in the United States and manufactured in China.

What does Anti-Microbial mean, how is it added to a bottle? What does Anti-Microbial mean, how is it added to a bottle?

We add a Silver Ion additive to our silicone during manufacturing to provide our antimicrobial properties. These properties help to kill microorganisms such as bacteria or mold or stop them from growing. The additive does not contain triclosan, triclocarban, chloride or fluoride.